Declaration of warranty
Notwithstanding statutory requirements, Metabo provides warranty in accordance with the legislation of the customer's own country of residence, but in all cases for a minimum of 1 year, commencing from the date on which the tool/machine is sold to the end user.
The warranty covers defects in material and/or workmanship only.
When making a claim under the warranty, the original proof of purchase bearing the date of purchase must be submitted. The repairs under warranty may only be carried out by Metabo's own service stations, or authorised Metabo warranty service agents.
Excluded from the warranty are:
- incorrect use, overloading of the machine (example: use of jigsaw in pallet construction), or fitting non-approved accessories
- use of force, damage caused by external influences or foreign bodies such as sand or stones
- damage caused by non-observance of the instructions for use such as connection to an unsuitable mains supply or voltage or non-compliance with the installation instructions
- normal wear
- water damaged batteries
The warranty also does not cover tools/machines, which have been partially or completely dismantled.
To find your local warranty agent please proceed to the Metabo Store Finder.
THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO CONSUMER RIGHTS UNDER AUSTRALIAN CONSUMER LAW (ACL).
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
METABO TOOLS HAVE BEEN CAREFULLY TESTED AND INSPECTED BEFORE SHIPMENT AND WILL BE REPAIRED FREE OF CHARGE IF ANY DEFECTS OCCUR IN THE MACHINE AS A RESULT OF REASONABLE AND NORMAL USE, DURING A PERIOD OF TWELVE MONTHS FROM THE DATE OF PURCHASE.
IN ADDITION, METABO OFFERS A FIVE YEAR EXTENSION OF THE ONE YEAR WARRANTY TO CUSTOMERS WHO REGISTER THEIR PERSONAL INFORMATION ON-LINE (WWW.METABO.COM.AU) WITHIN 4 WEEKS OF PURCHASE.
THE CUSTOMER ACKNOWLEDGES THAT THEY HAVE INSPECTED THE MACHINE AS PURCHASED, THAT IT COMPLIES WITH DESCRIPTIONS AND SAMPLES SHOWN TO THEM, THAT IS SUITABLE FOR THEIR REQUIREMENTS AND THAT THEY HAVE RELIED UPON THEIR OWN SKILL IN THE SELECTION AND PURCHASE OF THE MACHINE.
This warranty shall not apply to defects arising out of the following;
I. if the machine is operated on a supply voltage other than specified on the name plate;
II. Where parts not manufactured or sold by Metabo are used in any replacement repair;
III. If the product is used without proper care according to the operating instructions supplied;
IV. If used for a purpose other than for which it is manufactured and sold.
If this product should become defective during the warranty period it should be returned to the point of sale.
The consumer is responsible for any costs incurred in returning the goods to the point of sale.
If a machine purchased after September 2022 is registered within 4 weeks, Metabo grants an extended warranty period of 6 years, starting with the date of purchase of the machine to the end user/customer. Between January 2004 and September 2022, the period of extended warranty of registered products is 3 years.
Registration can be effected exclusively online at www.metabo-service.com and can be done by the customer themsleves. The customer will receive the XXL warranty confirmation by email or can print it immediately. This confirmation is always relates specifically to one machine.
When tendering a warranty claim, the XXL warranty confirmation or the registration printout has to accompany the sales receipt illustrating the date of sale.