Frequently asked questions

The statutory warranty period is 24 months for private use and 12 months for commercial use.

The warranty covers only defects attributable to material or manufacturing faults. Normal wear and tear, overloading, use of unauthorized tools, use of force, failure to follow the instructions for use/assembly, and damage caused by external influences/foreign objects are excluded. For more information, please refer to our warranty statements.

If a machine purchased from January 2004 onwards is registered within 4 weeks, Metabo grants an extended warranty of 3 years, regardless of whether it is used privately or commercially. The XXL warranty begins on the date of sale of the machine to the end user/purchaser.

Yes, the XXL warranty applies to all machines that are registered within 4 weeks of purchase.

Metabo Full Service offers you comprehensive protection. All repair costs within 3 years are fully covered, even wear and tear repairs.

The services at a glance:

• Free warranty repairs
• Free wear and tear repairs
• Replacement tool during the short repair time (on request)
• Free anti-theft device

You can find further information in our Metabo FULL Service Terms and Conditions.

All Metabo FULL Service benefits are valid for 36 months starting from the date of purchase of the machine and registration at www.metabo-service.com.

Metabo FULL Service is available for most of our machines. You can see whether the machine is covered by FULL Service and which price group applies directly on the product page of our website.

The FULL Service package is available in 4 tightly calculated price categories starting at 39 euros. A price group applies depending on the machine type. You can see which one applies to your machine directly on the product page of our website.

You will receive the FULL Service Code when you purchase your machine from your specialist dealer. To activate Metabo FULL Service, you must register your machine online at portal.metabo-service.com or in the >Metabo app. To do this, you must enter the FULL Service Code during registration.

We guarantee spare parts availability for 8 years, even after production has been discontinued.

You can order replacement parts either from your specialist dealer or directly from our service department. In both cases, you are guaranteed individual advice and the necessary technical information.

You can find all spare parts lists on our service page at www.metabo-service.com. Here you can search for the right spare part. Alternatively, you are welcome to contact our spare parts service team:

Email: parts-metabo@koki.eu
Tel: 07022 - 72-32 25

If you place your order by 3 p.m., your spare parts delivery will leave our SERVICE HUB on the same day. Delivery usually takes one working day, and you will receive your spare parts delivery within 24 hours.